Getting the Most Out of the Portal

Back in the summer of 2010, DISH launched a new tool that gave retailers a quicker and easier way to access industry information and resources – but they didn’t stop there.  DISH also set up the framework for an online retailer ‘community’.  The DISH Portal was born!

In my experience, there are very few retailers who go to the Portal for anything more than the occasional document search.  Chances are you’ve only taken the Portal out for a slow, Sunday afternoon test drive.  Bet you didn’t know this roadster is built with some serious power under the hood.  It’s time to get out there and see what she can do!  Here are five ways to help you start getting the most out of the Portal, right now:

  1. Browse the Portal discussions

With the recent launch of the new Hopper and Joey system, there are some good discussions going on right now about the sales and installation sides of the product.  Perhaps you’ve got a question about something – more than likely it’s already been asked, and answered, on the Portal.  Find out by going to the Portal landing page and putting your cursor on the BROWSE tab, then select Discussions from the drop-down list.  Now, from the Discussions page you can see all the hot topics being talked about on the Portal. 
If you look around and can’t quite find a discussion that answers your question, reach out by starting your very own.  Just click on ‘Start a discussion’ from the Actions section on the right-hand side of the page.  Please keep your content clean and courteous.

  1. Bookmark it!

Is there a Portal document you access on a fairly regular basis, but having to hunt for it every time you log-on is really starting to irritate you?  Bookmark it!  The Portal lets you ‘bookmark’ just about anything – from retailer documents to forum discussions to training video clips.

Being able to log-in and quickly access your important items will save you time and, most importantly, your sanity.

  1. Check up on the Portal’s top participants

The DISH Portal keeps a list of those users who participate in the most online discussions.  From the Discussions page, click on the link that says ‘View all participants’ under the Top Participants area on the right-hand side of the page.  You’ll notice that some participants are with DISH and others are regular, independent retailers like yourself.  Either way, these folks generally have some helpful things to say.  You can click on individual user names to view their recent activity.  I recommend checking out what KRISTEN Community Manager has to say.  She manages the entire DISH Portal community.

  1. Stay up-to-date with email notifications

Let’s suppose there’s a raging discussion on the Portal about the proper installation of a Hopper-Joey.  You think to yourself, “Self, I’d really like to know whenever another community member adds something to the discussion.  It’d be helpful if I could get notified.”  Wish granted!

From within the discussion, all you need to do is click on ‘Receive email notifications’ from the Actions section on the right-hand side.  Every time a community member adds to the discussion, you’ll be sent an email.  And just as an FYI, you can manage email notifications through your own user profile.

  1. DISH Portal help is only a click, or two, away

The DISH Portal has a dedicated Support area with videos and docs that show you how to maximize its resources.  You can get there from the main landing page by clicking on DISH Portal Support under the Communities section.  Also, the Support area has a dedicated URL so you can go there directly – http://dishportal.dish.com/community/dish_portal_support.

There are exciting things happening in our industry right now.  The DISH Portal is your link to the pulse of what’s going on.  It’s your online community – together, let’s be active in it!

Are you active on the Portal? Share some tips for making the most of it in the comments below!

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