As of October 31, 2012, access to R*Connect has been shut down, making Axiom your only DISH sales entry tool! Don’t sweat – we have plenty of insider tips to help you through this transition.
Overview: The Basics
Axiom, the new DISH sales entry tool, is a more flexible, non-linear program that will allow you more control when you create, upgrade and view DISH accounts. The new freedom within the system permits you to follow a path that best fits your customers’ needs and your sales process. You can easily jump from tab to tab, with all the information updating in the summary section, and without having to start from the beginning.
The four flexible tabs are Programming, TVs, Household Info and Eligibility. When you are within one of these four tabs, the information entered will always be updated in the Summary panel to the right of the screen. Within the four flexible tabs you can jump from one to another, without having to complete each step in a particular order and without having to start over. So, if you wanted to provide a quote, you would start with the Programming tab, but if you wanted to see what the customer qualifies for first, you would start at the Household Info tab and proceed to the Eligibility tab.
After the first four tabs, there are three additional tabs: Account Info, Payment Info and Check-Out. You cannot move onto the final three tabs until the first four are complete because, at that point, your customer is qualified, agrees upon the services chosen and is ready to purchase.
There is also a search tab, which allows you to look for existing customers, leads and customers that are on-hold. With regards to existing and on-hold customers, you can make reference notes about service dates, payment preferences and more. Lead information is saved for 90 days, except any Eligibility information. If the same information in entered in the Eligibility tab, a second credit check is not required, creating easy access and sales processing.
Tips and Tricks
Here are just a few side notes to help you out with some common questions and issues:
- In the Search tab, you can only pull up an existing customer by either account number combined with the phone number, or by name. To search for a lead, you will use the Lead ID.
- Again, you must complete the first four tabs before you can move on to tab 5, the Account tab.
- If you complete the Eligibility tab first and run the credit check, you will not be able to pick offers until the Programming tab is completed.
- Only you have access to the Lead Information you create.
- To reprint agreements, you will need to visit the Retailer Care Site, which were previously located in the Promotions Center. Axiom is an order-entry tool only and does not have the functionality to administer agreements. Please access the new Agreement Center for this.
Additional Information on Axiom
DISH has tons of jobs aids, detailed instructions and presentations to help you navigate through Axiom on the DISH Portal. These are also located within the Axiom program for quick and easy reference. As always, checkout DISH U, which has a training guide with quizzes and tests, just to ensure you have learned everything you need to know. And, of course, you can call your DOW Electronics sales representatives, who are all up to date to help you with Axiom.
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